Terms and Conditions
Refund & Returns Policy
We trust you will love receiving and gifting our Offerings, just as we have packaging them. As our Thoughtful Offerings (gifts) are sold as a whole, it is not as easy to change a size or exchange one product from within an offering once packaging has been opened. In saying that, we want you to be happy and get great use out of your gift and if you need to exchange an item please email us with your request.
Although exchanges are not common, we need to provide this service from time to time. All packaging and products must be returned in their original condition with tags attached and be able for us to re-sell. You will receive a full credit for the value of the items, excluding packaging. The value will be decided upon by Young Willow and credited upon receipt of the goods.
Treasures that are purchased separately (eg. baby clothes) for your own baby and delivered to your own address may be returned for a full refund if the item is still re-sellable (unworn with tag). Please contact us first before returning the item.
If, in the event that something can be exchanged, all return postage and insurance costs are to be paid by the person returning the item. We will cover the cost to send out the new offering. We recommend that you return the product with a tracked option. You assume any risk of lost, theft or damaged goods during transit.
If a product is damaged or lost when you receive your package, we will of course replace it for you or give you a refund should a replacement not be available to you. We must be notified within 14 days of receiving your parcel any issues and product to be returned immediately following, if allowable. Please do not return any items to us unless we have sent you a confirmation email and our postage address.
If product is unavailable at time of shipping, we will activate a refund in which case we will make contact with the purchaser.
This returns policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
We are reasonable people and genuinely want you to be happy, so if something is troubling you, please email us and we'll see what we can do.
Young Willow uses the Stripe, Apple Pay and PayPal payment gateways for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using these gateways are secured payments.
STRIPE: Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
PAYPAL and APPLE PAY terms are agreed to by the user when signing up and we follow the terms as part of our service to you through our website.
Collection of Information
In order to engage with the Young Willow website, we require personal information to make a smooth and successful transaction for you. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
By placing an order with Young Willow you agree to be contacted by us. This may be via the phone, email, mail or directly through our website.
Upon check out you may choose if you would like to be on our mailing list for future sales and product updates. Correspondence is recorded in order to provide transaction references, and to ensure we keep a high level of customer service.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us at firstname.lastname@example.org If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com or updating on our website.
Young Willow uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org.
You will be notified when your personal information is collected by any third party that is not our agent / service provider, so you can make an informed choice as to whether or not to share your information with that party. Young Willow may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Young Willow does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website
Links on the Young Willow site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.youngwillow.com.au