Shipping
Premium gift giving is our passion, thus we take our shipping seriously here at Young Willow. Offering an excellent service is important to us, but we never sacrifice taking care and time to prepare your gift.
Orders placed before 12pm will be dispatched the same day unless we are overwhelmed with orders and in that case, it will dispatch the following day. We will contact you if there are any delays in dispatching your order.
SAME DAY delivery (within 30kms of Ascot Vale VIC 3032) and EXPRESS Shipping are available so please choose these options if your gift is time sensitive.
Cost
Free Express Post delivery is offered for orders over $200 and Free Same Day Delivery on orders over $375 (Must be within 30kms of 3032)
For all orders under $200 you have the choice of:
$13.95 Regular Shipping (3-10 days), $18.95 Express Shipping (1-4 days except in remote locations) or $27.95 Same Day (Inner Melbourne Only, within 30km of 3032).
We also have the option of pick up from our store at Shop 1, 242 Union Road Ascot Vale. We will email you when your order is ready, usually on the same day you've placed your order.
For any urgent requests, please call Emily on 0402680299 to see if we can accommodate your requests.
We will gladly ship internationally to New Zealand, UK, Canada & USA and ASIA and prices are dependent on the weight of your parcel. Please see International Shipping section on this page.
Delivery to Hospitals
With all hospital deliveries we will ring ahead to confirm if mum and bub are still 'checked in' and will be there when the gift arrives. Please choose Same Day Shipping (if within 30kms of 3032) so it can travel with a premium courier who will deliver directly to the ward. Shipping with Australia Post for these orders gives us no control over where it's delivered to and sometimes gets lost in the mailing room of the hospital never to be returned.
As with all deliveries, we will work with you to make sure your gift arrives safely in the new family's hands.
Order Tracking
Once beautifully packaged, your order will be dispatched from our Melbourne Warehouse. We ship our parcels with Australia Post except for Same Day and Hospital Services.
Tracking emails will be sent directly to you by Australia Post or the courier service responsible for your parcel.
On the very rare occasion that delayed, lost or missing parcels find their way back to Young Willow, you will incur a re-delivery fee to account for time and postage but rest assured we will do everything in our power to keep this as minimal as possible.
International Shipping
We love sending your gifts across the seas! Prices for international shipping depends on the size of your parcel, small or large. Small is considered as 'up to 3 items' and Large is 4 or more items, please choose the most appropriate option for your order.
We ship to the following countries and may be able to ship to other countries by request. Please email us emily@youngwillow.com.au
- New Zealand : Up to 2kg $25
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UK : SMALL $42 (up to 3 items) and LARGE $58 (4 or more items)
As recipients in the UK are charged quite hefty VAT fees to receive international parcels, we recommend keeping the value of your order under $75.
- CANADA & USA : SMALL $38 (up to 3 items) and LARGE $50 (4 or more items)
- SINGAPORE : SMALL $35 (up to 3 items) and LARGE $52 (4 or more items) We highly recommend not sending any body products or chocolates to Singapore as border control likes to hold these for a very long time!